Patient Information

What to Expect at a Veterinary Appointment

Knowing what you can expect at your first appointment at one of our Badger Veterinary Hospital & Equine Services locations will help to make this process much more pleasant both for you and your animal. 

Our Pet Care Philosophy

At Badger Veterinary Hospital & Equine Services, our concept is simple and our promise is profound. We will provide your pet with the absolute best health care available in the most compassionate manner possible.

We are passionate about preventative care, client education, and providing comprehensive services to dogs, cats and horses from across Southern Wisconsin.

Hospital FAQs

Learn more about our our policies, payment options, and appointment booking by reading through our FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express. We also accept CareCredit and ScratchPay financing.

• Are there financing options available for my pet’s care?

  We are proud to offer CareCredit as a financing option for our clients. This service offers an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your companion animal. However, unforeseen circumstances may arise that impact your final bill.

  We can provide written estimates for specific services upon request. Contact us to learn more.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your animal needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  We understand that life happens! There is no charge for a cancelled appointment if the appointment is cancelled at least 24 hours prior.

  Same-day cancellations are documented and monitored and may affect your privilege to schedule further appointments if the cancellations become habitual.

  For no-shows, clients will be charged an office visit fee each time. This will affect your ability to schedule further appointments for your pets

• What types of animals do you treat?

  We take care of dogs and cats at all three of our locations and provide equine services for horses at our Janesville and Cambridge hospital locations. We also provide Avian & Exotic Care at our Janesville location.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our locations' online stores or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.