What to Expect at a Veterinary Appointment
Knowing what you can expect at your first appointment at one of our Badger Veterinary Hospital & Equine Services locations will help to make this process much more pleasant both for you and your animal.
We ask that you arrive around 10 minutes early in order to fill out any necessary forms when attending an appointment at one of our hospitals. If you would like to save some time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our team will take some time to review your animal's health history and speak with you about their issues. You can also ask any questions you may have and we will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
After your animal has been assessed, our vets will provide you with a diagnosis and any options for treatment. Your veterinarian will work with you to determine the best treatment options for your animal's case.
Our Pet Care Philosophy
At Badger Veterinary Hospital & Equine Services, our concept is simple and our promise is profound. We will provide your pet with the absolute best health care available in the most compassionate manner possible.
We are passionate about preventative care, client education, and providing comprehensive services to dogs, cats and horses from across Southern Wisconsin.
Learn more about our our policies, payment options, and appointment booking by reading through our FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer both CareCredit and Scratchpay as financing options for our clients. Both services offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your companion animal. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of dogs and cats at all three of our locations and provide equine services for horses at our Janesville and Cambridge hospital locations.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our locations' online stores or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.